I am currently 17. Can I book a free guide?
If you are under 20 years old, please find an adult person who is 20 years old or above to accompany you.
How much does it cost to use this service?
Our guide services are totally free of charge and no tips are necessary. However, please be prepared to pay all the expenses of the guide during the tour, such as admission fees, restaurant meals, transportation fees, etc.
We are a group of six people. Can we still request a guide?
Yes. However, we may arrange two (or more) guides for your group. Please be prepared to pay the expenses of both guides.
IMPORTANT Note: We won’t be able to provide a guide(s) to a group of SEVEN (7) or more people. If your group consists of more than SIX (6) people, please divide the group and request a guide for each group.
What language do guides speak?
Currently, we have English, Italian, French, Spanish, Korean, Chinese, and Japanese speaking guides. However, the availability of guides who speak languages other than English or Japanese is limited.
Can I request a guide for weekdays?
Yes, you can. However, we would recommend booking a guide for weekends or Japanese holidays, as more guides are available on weekends and holidays.
For how many days can I request a guide?
You may request a guide(s) for as many days as you wish, but we can’t guarantee the availability of guides for all the dates that you have requested.
When should I request a guide?
Please submit your request at least two to three weeks before arriving in Tokyo. You can also submit a request up to two months in advance. However, you may have to wait for a month or more for your guide to be arranged.
What if there is no guide available?
We have many more requests than we have available guides. Please understand that if you do not hear from a guide by two days prior to your requested tour date(s), it may mean that no guide is available for your tour.
Can I request a guide to pick me up at the Haneda or Narita airport at night and take me to my hotel?
Tokyo is not yet a “24-hour city.” Public transportation does not operate 24 hours a day, so our guides can’t be available at night or early mornings when there is no public transportation running.
When is the busiest time for TOKYO FREE GUIDE?
The largest number of guide requests are during the cherry blossom season (from middle of March to middle of April) and the summer season (August).
Japanese people traditionally return to their homes for the new year holidays, and many guides are not available during that time.